Daniel Acres Tutoring customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email
danielacrestutoring@gmail.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Purchase or account history
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Payment details (including card or bank information for transfers and direct debits)
Purchase history
Account information, including registration details
Information used for security purposes
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Location data
Purchase or viewing history
IP addresses
Website and app user journey information
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Payment details
Account information
Purchase or service history
Customer or client accounts and records
Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Processing your details allows Daniel Acres Tutoring to schedules lessons, send crucial updates about Services that are provided (e.g., schedule changes or service disruptions), track student progress, and respond to your inquiries efficiently. All to ensure you receive an uninterrupted learning experience. Only basic contact and educational information necessary to carry out these services. This processing aligns with what you would reasonably expect when signing up for lessons, the potential privacy risk or impact on you is minimal.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Operating your customer account allows you and Daniel Acres Tutoring to track your booked sessions. You can also view billing history, and manage preferences seamlessly. This also allows Daniel Acres Tutoring to handle refunds or remedies fairly, and resolve account issues efficiently. We only process data directly related to maintaining your account and honouring Daniel Acres Tutoring’s quality commitments. Your account details are securely stored and access is restricted. We process this information strictly to manage your ongoing relationship with us and will not misuse account logs for secondary marketing without explicit permission. You have the right to request account deletion or object to this processing at any time, subject to statutory record-keeping requirements.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Daniel Acres Tutoring may process your contact information and past lesson history to send you important service updates, administrative announcements, and notifications about upcoming lesson availability or scheduling options. Daniel Acres Tutoring may occasionally send promotional communications based on sessions that we offer which align with patterns in your past session history. Using your details allows us to keep you informed about changes to lesson times and notify you when new booking slots become available. Daniel Acres Tutoring will only contact you with information relevant to the lesson you have shown interest in or previously booked. You can opt out of receiving availability and promotional service updates at any time by contacting Daniel Acres Tutoring directly via the email address danielacrestutoring@gmail.com - stating you wish to opt out of these emails. Please note this will not exempt communications such as booking confirmations, billing or invoice communications or any other communications necessary for Daniel Acres Tutoring to carry out the agreed service.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We only process information that is directly necessary to investigate and respond to your query or complaint. Because resolving disputes and answering questions directly benefits you and aligns with normal business operations, the privacy impact is minimal.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
Directly from you
Third parties:
Superprof - https:\/\/www.superprof.co.uk\/ Tutordex - https:\/\/tutordex.net\/tutor-overview Find Tutors - findtutors.co.uk\/ Facebook - facebook.com
How long we keep information
We will not retain your personal information for longer than necessary to fulfil the purposes for which it was collected, or to comply with legal obligations.
Financial and Billing Records: Daniel Acres Tutoring retains financial records (invoices, transaction histories, payment details via Stripe, and booking history) for 7 years following the end of the financial year in which the transaction occurred. This is required to comply with UK tax law and statutory financial record-keeping obligations.
Customer Accounts & Contact Details: Daniel Acres Tutoring retains active account details for as long as you maintain an account with us or use Daniel Acres Tutoring’s services. If your account remains inactive for 1 year or upon your request to delete your account, we securely archive or delete your contact details, except where retained within financial transaction history.
Service Communication & Inquiry Logs: General customer inquiries, lesson history, and complaint records are retained for up to 6 years to comply with the standard statutory limitation period for contract disputes under UK law.
Marketing & Availability Update Data: Contact data processed for updates or promotional purposes is retained until you opt out or unsubscribe.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
Data processors
Stripe Payments UK Ltd / Stripe, Inc
This data processor does the following activities for us: Handle Online Card Payments. Generate and manage Invoices related to services that Daniel Acres Tutoring Provides.
Google LLC (Google Analytics, Google Drive, Google Sheets, Google Docs, Google Calander, Google Meet, Google Collab, Gmail, any other google cloud product necessary to deliver our services)
This data processor does the following activities for us: Analysing how visitors interact with our website. It aggregates usage data (such as page views, session duration, device type, and approximate location) to help us measure website traffic, understand user behavior, and optimize user experience. Allows Daniel Acres Tutoring to communicate and conduct lessons via Gmail and Google Meet. Deliver interactive and collaborative lesson experiences through google cloud products (including but not limited to: Google Drive, Google Docs, Google Colab). Stores Customer contact information and lesson records – Google Sheets, Google Calander, Gmail.
Sharing information outside the UK
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
Organisation name: Stripe Payments UK Ltd / Stripe, Inc
Category of recipient: Payment processing and financial services provider
Country the personal information is sent to: United States and European Economic Area
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
Organisation name: Google LLC
Category of recipient: Cloud storage, file hosting, and email communication service provider, Web analytics and performance optimization service provider
Country the personal information is sent to: United States and European Economic Area
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
Organisation name: Stripe Payments UK Ltd \/ Stripe, Inc
Category of recipient: Payment processing and financial services provider
Country the personal information is sent to: United States and European Economic Area
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
Organisation name: Google LLC
Category of recipient: Cloud storage, file hosting, and email communication service provider, Web analytics and performance optimization service provider
Country the personal information is sent to: United States and European Economic Area
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal obligations.
Depending on the nature of the update, we will handle changes in the following ways:
Minor Updates: For administrative changes, minor corrections, or clarifications that do not alter how we use your data, we will update the "Last Updated" date at the bottom of this page. We encourage you to review this policy periodically.
Major Changes: If we make significant changes to how we process your personal data—such as introducing new purposes for processing, using new third-party data processors, or altering your rights—we will proactively notify you before these changes take effect. This will typically be done via a direct email notification or a prominent notice on our website.
By continuing to use our website or services after an update takes effect, you acknowledge the revised privacy policy.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: danielacrestutoring@gmail.com
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
ICO Head Office
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Website: https://www.ico.org.uk/make-a-complaint
Last updated: 27/10/2026