Daniel Acres Tutoring Terms of Service
Booking your session
To book your session you must use pre-approved means of booking. These include:
Using the booking link to book available slots (preferred) – https://tutoring.danielacres.co.uk/book-a-session
Contacting Daniel Acres Tutoring via email requesting a session – danielacrestutoring@gmail.com
Contacting Daniel Acres Tutoring via the Daniel Acres Tutoring Facebook Page requesting a session - https://www.facebook.com/share/1GXRWBixKd/?mibextid=wwXIfr
Contacting Daniel Acres Tutoring via the Daniel Acres Tutoring Superprof profile requesting a session - https://www.superprof.co.uk/ir/37907604-09a440
Contacting Daniel Acres Tutoring via the Daniel Acres Tutoring FindTutors Page requesting a session - https://www.findtutors.co.uk/review/daniel-acres
Contacting Daniel Acres Tutoring via any Contact form on the tutoring.danielacres.co.uk website requesting to book a session.
Requesting to book your next session at the end of your tutoring session. If you are a student (under the age of 18) a responsible adult must first provide Daniel Acres Tutoring with written authorisation to do this. If you are not responsible for payment of the session you must get the person who is registered for billing associated with your account to provide written confirmation of this.
You may book a session through any of these methods however the preferred method would be via the booking link -https://tutoring.danielacres.co.uk/book-a-session. When booking sessions via this link the time slot you choose will instantly be reserved (payment will be pending however the time slot will be held for you).
When booking through contacting Daniel Acres Tutoring via any other means the time requested cannot be guaranteed until a Manual Booking has been made by Daniel Acres Tutoring on your behalf and full payment has been made through the associated stripe invoice.
When making a booking via any means you confirm that the information you share is accurate. You confirm that when sharing personal information other than your own that you have permission from the person whose information you are sharing.
You agree to and/or have gained consent from the person that your data may be processed by Daniel Acres Tutoring in accordance with the Privacy Policy. https://tutoring.danielacres.co.uk/privacy-policy
When not booking through the booking link a Manual Booking will be made on your behalf. You confirm that you have read and agreed to the terms outlined in this agreement.
When manual bookings are made you will receive the booking confirmation and billing information to the email address which Daniel Acres Tutoring has on file or that you provide to Daniel Acres Tutoring. Your information will only be used as described in the privacy policy. https://tutoring.danielacres.co.uk/privacy-policy
Paying for your session
Once a booking has been made your time slot will be reserved. Your session is not confirmed until a Payment has been made via an approved method of payment. Daniel Acres Tutoring Reserves the right to cancel your booking at any point if payment has not been made.
Approved Payment Methods:
Stripe Invoices
Your invoice will be sent to the email address associated with your billing account on the billing portal. https://billing.stripe.com/p/login/6oU00je2L8DG2CjgB98bS00
If it is your first time booking a session the email address used to book the session will be used and added to the billing platform.
If you would like billing details to be sent to a different email address than the one that will be used to join the meeting, then you must enter this in the Joining Account email. (e.g. Parent email address in the Booker Email and student email in Joining Account)
An invoice will be sent to your email address for every session you book. If multiple sessions are booked, then these sessions may be combined into a single invoice.
The invoice will contain the Meeting ID for your session. It is your responsibility to verify that these are correct against your booking details, before payment is made, to ensure that the session you are paying for is yours.
The amount per lesson will be stated on the invoice.
There will be a total due to pay. Payment must be made in full unless a written agreement is made with Daniel Acres Tutoring beforehand.
Stripe enables a variety of payment methods. You can make payment via any of these means.
Payment must be made at least 24h before your session is due to start. Failure to do this will result in cancelation of your session.
The Invoice Due Date on the Invoice under no circumstance overwrites this. There may be occasions where the Due date on the invoice is after your session – this does not mean that payment can be made after the session.
Cancellation, Rescheduling & No-Show Policy:
You may Cancel or reschedule a lesson that has not been paid for at any time.
Daniel Acres Tutoring may cancel or reschedule a session that has not been paid for at any time.
The Process for cancelation of a session that has not been paid is as follows:
To cancel a lesson, you must:Email danielacrestutoring@gmail.com requesting to cancel providing:
The Date and Time of the booking
The Name of the Booker
The Meeting ID
The Invoice Number (if applicable)
Or you must cancel the session via the google Calander invite email.
To reschedule a lesson, you must:Email danielacrestutoring@gmail.com requesting to reschedule providing:
The Date and Time of the booking
The Name of the Booker
The Meeting ID
The Invoice Number (if applicable)
The time slot that is available on the Booking link that you would like
If your session has been paid for, you and you would like to reschedule. You must do this at least 48h before the session is due to commence.
To reschedule a lesson, you have already paid for:Email danielacrestutoring@gmail.com requesting to reschedule providing:
The Date and Time of the booking
The Name of the Booker
The Meeting ID
The Invoice Number
The time slot that is available on the Booking link that you would like
If no suitable slot is available and Daniel Acres Tutoring cannot accommodate the time you have requested your session will be postponed and you will have one session credit to use. When making the booking for this you must, book via the normal means (booking link) entering the invoice number and follow this up with an email stating that you would like to use the session credit. Daniel Acres Tutoring will then process this.
If no suitable slot is available and Daniel Acres Tutoring cannot accommodate the time you have requested your session will be postponed and you will have one session credit to use. When making the booking for this you must, book via the normal means (booking link) entering the invoice number and follow this up with an email stating that you would like to use the session credit. Daniel Acres Tutoring will then process this.
Sessions may be cancelled at your digression up to 48hs before. Any cancelations made 48hs or less before the session start time will be perceived as no-shows.
If you cancel a lesson in the notice window, then you will be entitled to a session credit. This can be used at any point to book another session with Daniel Acres Tutoring.
Refunds for cancelled sessions will not be issued as standard.
To receive a refund, you must cancel no later than 48h before and contact Daniel Acres Tutoring via email (danielacrestutoring@gmail.com) requesting a refund for your session and providing a cancelation reason
Your request will then be processed by Daniel Acres Tutoring. Please allow 7 – 10 business days for this to be processed before following up.
If a refund is going to be issued you will receive a confirmation via email of this. From this point, please allow 5 to 10 business for this to appear on a youur bank statement or card account.
Refunds will only be processed to the original payment tender.
If you do not attend your session this is classed as a No-Show. No refunds or session credits will be issued for a No-Show.
If you are aware that you are going to be late to a session you must contact danielacrestutoring@gmail.com. I will do my best to ensure that you are able to access as much of the session as possible, however time missed will not be refunded or extended past the original session end time.
Time lost due to technical issues on the student’s end (e.g., poor Wi-Fi, forgotten passwords, hardware failure) will not be refunded or extended beyond the scheduled time.
If you do not join your meeting at the scheduled start time – Daniel Acres Tutoring will wait for 15 minutes in the meeting room awaiting contact from the student. At this point, if no one has joined the session and Daniel Acres Tutoring hasn’t been contacted, the session will end and the booker will be notified that the session was not completed due to a No-Show.
Tutor Cancellations and Rescheduling
Daniel Acres Tutoring reserves the right to reschedule any scheduled session by providing at least 24 hours' advance notice to the Client. Every effort will be made to arrange a mutually convenient alternative time.
Illness & Unforeseen Emergency Cancellations: In the event that Daniel Acres Tutoring is unable to deliver a session due to illness or an unforeseen emergency:
The Tutor will notify the Client as soon as reasonably practicable.
The session will be cancelled and the fee paid will be credited in full toward a future session (or refunded upon request if a suitable alternative time cannot be agreed upon).
Replacement Sessions: Any credit applied due to a Tutor-initiated cancellation will remain valid for the duration of the current academic term.
Contacting Daniel Acres Tutoring:
Contact with Daniel Acres Tutoring must only be made via pre-approved channels. These are as follows:
Contacting Daniel Acres Tutoring via email – danielacrestutoring@gmail.com
Contacting Daniel Acres Tutoring via the Daniel Acres Tutoring Facebook Page - https://www.facebook.com/share/1GXRWBixKd/?mibextid=wwXIfr
Contacting Daniel Acres Tutoring via the Daniel Acres Tutoring Superprof profile - https://www.superprof.co.uk/ir/37907604-09a440
Contacting Daniel Acres Tutoring via the Daniel Acres Tutoring FindTutors Page - https://www.findtutors.co.uk/review/daniel-acres
Contacting Daniel Acres Tutoring via any Contact form on the tutoring.danielacres.co.uk website.
You must not attempt to contact Daniel Acres Tutoring via any personal contact, other business contact or personal social media channels.
Any contact from a person under the age of 18 must be made via email with the prior approval of the Parent/guardian. The person under the age of 18 must CC the responsible Parent/guardian into the email chain.
Please attempt to use email as the form of contact wherever reasonably possible.
Changes to this policy.
We may update these terms from time to time to reflect changes in our practices, technology, or legal obligations.
Depending on the nature of the update, we will handle changes in the following ways:
Minor Updates: For administrative changes, minor corrections, or clarifications that do not alter processes, we will update the "Last Updated" date at the bottom of this page. We encourage you to review this policy periodically.
Major Changes: If we make significant changes to these terms we will proactively notify you before these changes take effect. This will typically be done via a direct email notification or a prominent notice on our website.
By continuing to use our website or services after an update takes effect, you acknowledge the revised Terms.
Last updated: 27/10/2026