Your support request has been received. Please allow 48h for your request to be processed.
Frequently asked questions
Before contacting have a look at the following solutions to common problems. They may speed up the resolution times.
How do I reschedule a booking?
Before requesting a reschedule please find a date and time on the booking page that you would like to move your session to then:
Email danielacrestutoring@gmail.com requesting to reschedule providing:
The Date and Time of the current booking
The Name of the Booker
The Meeting ID
The Invoice Number (if applicable)
The date and time you would like to move the booking to
How do I cancel a booking?
To cancel a booking that has not been paid for:
1. Locate the google calendar invite sent to the booker email.
2. Press the Cancel booking button
3. You will be redirected to a google calendar page requesting that you confirm the cancelation.
4. Press the Cancel booking button
5. Your session will be canceled and you will receive a cancelation email from danielacrestutoring@gmail.com
Or
Email danielacrestutoring@gmail.com or fill in the contact form requesting to cancel your booking. Please provide the Date and time of the booking, the booking ID and your name when requesting a cancelation.
If your booking has been payed for then please review the Terms of Service which will provide details on options and instructions for payed bookings.
I haven't received an invoice
If you have just made a booking this is totally normal. Daniel Acres Tutoring has to manually process invoice creation so this can take some time please allow 48h for the invoice to come to your inbox.
Invoices will not be sent from danielacrestutoring@gmail.com instead you should wait to receive an email from stripe.com.
Please always check spam/junk folders incase the email never reached your inbox.
You can view all current and past invoice on the Manage your billing page. Please check if your invoice can be found here - you can also make payment on this page.
Still cant find an invoice, fill in the contact or send me an email.